Our customers are our priority, and we are happy address and respond to any questions you may have regarding your experience with Paige Reflections & Concepts LLC. We ask that you please read through the Frequently Asked Questions below first before contacting us.

 

Q: I accidentally duplicated my order! Can I receive a refund for the duplicate charge? 

A: Yes. We will happily refund you for the additional charge. Please contact us at paigereflections@icloud.com with your name, order number, email, and mailing address, and we will refund the duplicate charge.  

 

Q: My order arrived damaged by the courier/shipper. How will this be corrected?

A: If you received damaged or defective products, your product(s) may be returned for exchange or store credit within 10 days of purchase date.  Please email us at paigereflections@icloud.com with your name, order number, and photos showing the damage. Electronic (downloaded) products and services are non-refundable. 

 

Q: You sent me the incorrect item/quantity. How can I receive the correct one?

A: If you receive an incorrect product or the wrong quantity, please email us at paigereflections@icloud.com with your name, order number, and nature of the issue. We will generate a return shipping label to ship the incorrect product(s) back to our warehouse and resend the correct product.

 

NOTE: We can only provide pre-paid return labels for U.S. shipments. We do not process returns for products that have been written in or used. 

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Q: If an item is listed as ‘Sold Out’, will I be able to buy it again? 

A: Maybe. Each product and/or service availability varies. Some items may have been discontinued and unavailable for future purchasing. Should high customer interest be regained for such products or services, we may be restock/re-offer and provide an update on these products/services.  Other products are temporarily out of stock and will become available again. Please send us an email at paigereflections@icloud.com with the exact product /service of interest to inquire further or to receive more details. Always check our page to see when products/services have been re-listed, restocked, or re-offered.

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Q: I placed an order for an item I did not want (.i.e., wrong color). Can I please change the order? 

A: No. Unfortunately since we try to ship orders as quickly as possible, once an order is placed, we cannot change the order. If you accidentally placed an order for an item you did not want, please refuse the original delivery and contact us at paigereflections@icloud.com.  We will then process an exchange for the product you want. Please note that we only accept an exchange if the sealed package has not been opened.

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Q: What is your return, exchange, and refund policy?

A: If a product is defective or damaged from shipping, your product(s) may be returned for exchange or store credit within 10 days of purchase date.  We will exchange defective or damaged products with the same product. If a product is no longer offered or out of stock, a product from the same category (i.e., journals) or similar item in stock will be offered and shipped in exchange for damaged or defective product(s). To ensure continuous quality improvement, we will request your order number and a picture of any defective or damaged product(s). Upon confirmation of defect or damage product(s), we will exchange your product(s).

 

If you receive an incorrect product or the wrong quantity, please email us at paigereflections@icloud.com with your name, order number, and nature of the issue. We will generate a return shipping label to ship the incorrect product(s) back to our warehouse and resend the correct product. NOTE: We can only provide pre-paid return labels for U.S. shipments. We do not process returns for products that have been written in or used. If we cannot provide an exchange for damage or defective products, we will refund the product(s) price to your original payment method, less any shipping charges. Shipping fees are not refundable.

 

Q: What is your processing, shipping, and delivery timing?

A: Processing Time
All orders are thoroughly reviewed to ensure accuracy, valid payment, and authorization of the payment method.

 

Credit / Debit Card Authorizations

​An authorization on a credit or debit card is a hold against your banks credit card spending limit. We do not charge your credit or debit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed.  Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds. The amount of time it takes for an authorization to expire is dependent upon the policies of the bank that issued your card and ranges from 1 to 7 business days, excluding U.S. bank and federal-observed holidays. Credit card processing can take up to 3 business days (depending on the accuracy of the information provided by the customer). 

 

Shipping, Handling, and Delivery
Physical product(s) in your order will ship as soon as possible from our warehouse or from one of our distributors. Handling time is 1-4 business days. Shipping and charges will be applied to all orders placed with us. Shipping charges are calculated by weight, location, and subject to courier/shipper rates. The average shipping time is 5-10 business days. We currently do not support or offer overnight or international shipping.

Total delivery time is based order submission, payment authorization, order processing, and the transit time from the carrier/shipper. This can range from 24 hours to 10 days for in-stock products and available services. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We only charge ONCE for shipping for the entire order.

 

Q: I tried to place an order but the order would not go through. However, I noticed in my bank account that money has been deducted. I have not received an order confirmation. Can you please confirm with me if my order has gone through?

 

A: Yes. We recognize this type of transaction/error can cause confusion and inconveniences. If you did not receive the order confirmation page or receive an order confirmation email, your bank has blocked the transaction from fully processing and your order did not go through. The charge you see is a pending charge that will drop in 1-2 days. But because your bank blocks the transaction from going through.

 

NOTE: If you receive the order confirmation page, but did not receive an order confirmation email, please verify you have entered the correct email address for processing your order and receiving an order confirmation email. 

 

Q: There has been no movement on my tracking number for 10 or more days. Can you please give me an update on my order? 

A: No, but we understand It is unfortunate when packages are loss or undeliverable. If there has been no movement on your package tracking number, please email us at paigereflections@icloud.com with your name and order number and we will resend your order. 

 

Q: I made a mistake in my address. Can I please change the address? 

No. Unfortunately since we try to ship orders as quickly as possible, we cannot accommodate address changes. We can resend your order to a different address once you pay for postage/shipping charges.

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Please email us at paigereflections@icloud.com. We will get back to you within 24-48 hours during general business hours.