We greatly value and guarantee your satisfaction.

 

Guarantee

​We guarantee satisfaction with any product and/or service purchased from Paige Reflections & Concepts LLC. Our product are also guaranteed by the product manufacturer's or supplier’s guarantee and warranty.  

 

Exchanges/Store Credit

We pride ourselves in quality products. If a product is defective or damaged from shipping, your product(s) may be returned for exchange or store credit within 10 days of purchase date.  We will exchange defective or damaged products with the same product. If a product is no longer offered or out of stock, a product from the same category (i.e., journals) or similar item in stock will be offered and shipped in exchange for damaged or defective product(s). 

 

To ensure continuous quality improvement, we will request your order number and a picture of any defective or damaged product(s). Upon confirmation of defect or damage product(s), we will exchange your product(s).

 

Returns 

We desire for each customer to have a great shopping experience.  Because we try to process orders quickly, we are unable to accommodate changes and cancellations.  If you receive an incorrect product or the wrong quantity, please email us at paigereflections@icloud.com with your name, order number, and nature of the issue. We will generate a return shipping label to ship the incorrect product(s) back to our warehouse and resend the correct product. NOTE: We can only provide pre-paid return labels for U.S. shipments. We do not process returns for products that have been written in or used. 

 

Refunds

If we cannot provide a replacement product for damage or defective products, we will refund the product(s) price to your original payment method, less any shipping charges. Shipping fees are not refundable.

 

Lost Packages

We cannot guarantee products against loss or theft. Please see our FAQs for more details and help with package tracking.  

 

Please contact us at paigereflections@icloud.com for any additional questions or concerns.